Top 10 Taxpayer Bill of Rights: #2 The Right to Quality Service

12:00 AM Jamaal Solomon 0 Comments Category :

I don't like speaking with the IRS on the phone and I get paid to do it! I can be waiting on the phone as long as two hours on some days. There were times that I waited on the phone for over an hour and finally got an IRS representative. You know what happen when the IRS representative answered the phone? My call got disconnected! This happened to me at least five times. However, even with all of my horror stories, I still treat the IRS with respect on the phone. I must say that most IRS representatives that I speak with are very courteous. There are some bad apples but that is expected. Today's post will speak about your right to quality service. If you get an bad apple representative then politely ask for their supervisor. However, don't go cursing and screaming everybody out. Talk to the IRS as if you mother is listening on the other end. Below is straight from the IRS website regarding your right to quality service.

A list of your rights as a taxpayer and IRS obligations to protect them can be found in IRS Publication 1, Your Rights as a Taxpayer.

It includes
The Right to Quality Service.
Taxpayers have the right to receive prompt, courteous, and professional assistance in their dealings with the IRS, to be spoken to in a way they can easily understand, to receive clear and easily understandable communications from the IRS, and to speak to a supervisor about inadequate service.

What you can expect:
  • Most answers to tax questions can be found on If you cannot find an answer to your tax issue on the website or in published instructions, please contact the IRS for assistance. IRS representatives care about the quality of the service provided to you and are available to assist you. Here are some things to consider when contacting the IRS.
    • Certain IRS correspondence must include the name, phone number, and unique identifying number of an IRS employee that you may contact with respect to that correspondence.
    • IRS representatives should listen objectively and consider all relevant information and answer questions promptly, accurately and thoroughly.
  • Generally, you can speak to an employee’s supervisor if you have a problem.
  • When collecting tax, the IRS should treat you with courtesy. Generally, the IRS should only contact you between 8 a.m. and 9 p.m. The IRS should not contact you at your place of employment if the IRS knows or has reason to know that your employer does not allow such contacts. Be mindful of tax scams. Remember, the IRS does not make aggressive, threatening phone calls like the recent telephone scams.
  • The IRS must include information about your right to Taxpayer Advocate Service (TAS) assistance, and how to contact TAS, in all notices of deficiency.
  • If you are eligible for Low Income Taxpayer Clinic (LITC) assistance, the IRS may provide information to you about your eligibility for legal help.
To find out more about the TBOR and what it means to you visit
In addition to the Taxpayer Bill of Rights, the IRS is committed to ensuring that your civil rights are also protected. Taxpayers are not subjected to discrimination based on race, color, national origin, reprisal, disability, age, sex (including sexual orientation and pregnancy discrimination), religion, or parental status in programs or services conducted by the IRS or on its behalf. If a taxpayer believes he or she has been discriminated against, a written complaint can be emailed to  or mailed to the IRS Civil Rights Division.

The IRS also has a robust source of tax information available to Spanish-speaking taxpayers online at In addition to English, versions of Publication 1, Your Rights as a Taxpayer, are also posted online at in Spanish, Chinese, Korean, Russian and Vietnamese. By making this important publication available in multiple languages, the IRS hopes to increase the number of Americans who know and understand their rights under the tax law. Additionally, the IRS has programs in place to assist taxpayers with limited English proficiency and to provide reasonable accommodations for taxpayers with disabilities.

Until next time…..Jay-Z once said “I move forward – the only direction. Can’t be scared to fail – search and perfection.”

Name: Jamaal Solomon